Best Retreats Holiday Villas, Luxury Villas in Spain, South Afica, villas in France and the UK

Here you can understand fully what you can expect to get with a best retreats holidays along with some helpful information.   Holiday Price What's not included Important Notes Late Booking Offers Seasonal Changes Religious Holidays Smoking Insurance Brochure And Website Accuracy Personal health and safety Foreign and Commonwealth Advice Villa services Telephones Satellite TV/DVD/Video/Games Heated pools General maintenance Maid service Kitchens Disabled travellers Children's safety/baby sitting Car hire/Chauffer Service Holiday Price The price of your holiday includes: 1. Accommodation and any other services you pre-book in the UK, as detailed on our confirmation invoice. 2. All accommodation service charges. 3. The services of the Optional services throughout your holiday. Top of Page  What's not included: 1. Transport between your home and departure point (if not pre-booked) 2. Travel Tickets 3. Car Hire 4. Holiday insurance 5. Site Tour Tickets 6. Optional Services Top of Page  Important Notes • All prices a are based on the advertised maximum room occupancy. • Refunds are not available for any accommodation and services booked but not utilised. • We reserve the right to lower any prices in our brochure at any time before you book. If at the time of booking the price has changed we will advise you. We will always offer the best price available to you at the time of your booking. • On booking you commit yourself to the price as quoted and the payment conditions applicable to your booking and this price is then guaranteed. Top of Page  Late Booking Offers: Occasionally, if we have unsold capacity in our properties, we may offer reduced priced holidays on certain villas/apartments on specific dates. Where this is the case, the price rarely reflects the true value of the holiday and these holidays are sold in the same way that any other 'sale' item would be sold, rather than remain unsold. We reserve the right not to provide facilities with late booking offers which would normally be provided with brochure price holidays. Top of Page  Seasonal Changes: We try to portray our villas/apartments and the facilities available as being representative for the majority of the season. However, during early and late season some facilities may be closed due to fewer tourists or poor weather and, during high season, even regions and beaches which are normally fairly quiet may become rather crowded and noisy. Top of Page  Religious Holidays: Public holidays and religious festivals may affect the availability of region and facilities and you may well find a lot of activity with both beaches and restaurants becoming very busy. Each Country’s Tourist Office can provide details and dates of these events. Top of Page  Smoking: No smoking is permitted inside any of our villas in all of the countries. However there are public smoking facilities available . Top of Page  Important note: if you require wheelchair carriage it is essential you advise us when booking your holiday, please see Special Needs. Insurance Unfortunately the best laid plans can go awry and accidents can happen both here and abroad, which makes it imperative that all guests have adequate travel insurance cover. If you do not purchase insurance, in some circumstances we insist that you take insurance and we must be advised in writing of the policy name and number. If we are not, then we cannot be held responsible for any delays in contacting your insurers on your behalf in the event of any emergency. Top of Page  OUR SERVICES Villa services Water, electricity and gas consumption are included within the villa rental cost. Unfortunately some of our villas especially those in African countries can suffer from water or electricity fluctuation and supplies can be cut off with no notice for varying periods of time, although we have back up facilities in place, we will ask for your patience and co-operation in such instances, as you will appreciate these situations are out of our control. Top of Page  Telephones All our villas are internet ready and equipped with a telephone + fax equipment which you can use to make and receive emergency and free local calls. Top of Page  Satellite TV/DVD/Video/Games All our villas are equipped with television, DVD, Audio player and Satellite receiver as well as play station/games. which will receive local foreign language and English channels. Top of Page  Heated pools Most of our villas have Heated pools, some are only available when stated in the relevant villa description and heating. For your own staftey, all villas with a private pool are equipped with a saftey gate. Top of Page  General maintenance All our properties are maintained by our management agent with access to the villas. Gardens are maintained on a regular basis, pools are normally checked and cleaned weekly. Cleaning times are notified in the information booklet in the Villa. We ask for your cooperation when our staff visit, as it is imperative to keep the properties well maintained for our clients’ enjoyment throughout the year. Top of Page  Maid service Maid service will vary at each individual villa and can consist of preparation only with linen and towels, to five days per week with daily towel change and weekly linen change. This services can also be booked from our optional services. Please note that beach/pool towels are not supplied and these should be taken with you. We kindly ask all guests not to use the towels supplied at the villa for the beach or around the pool. If you require more information on a particular property please call our travel consultants. Top of Page  Kitchens Kitchens are fully equiped with hob, oven, fridge/freezer, basic cooking utensils, iron, ironing board, cutlery, crockery, washing machines, dishwashers and microwave ovens. These will be indicated in the villa description where available. Please note cleaning products or materials are provided. Top of Page  Disabled travellers Our villas are not necessarily equipped to cater for the needs of disabled guests and may cause problems for wheelchair users. It is most important you informed us of your special needs when enquiring about a holiday, by so doing you help us to ensure that each individual is provided with the most suitable property for his or her needs. Top of Page  Children's safety/baby sitting facilities Please ensure that children are not left unsupervised at any time during your holiday and be extra careful with balconies and swimming pools etc. Parents are responsible for the actions of their children at all times. Where we have organised a baby sitter during the course of your holiday, this services are commissioned from privately owned registered agencies in that country, therefore, there legal requirements will apply. A copy of the guidelines will be made available on booking. Top of Page  Car hire/Chauffer Service We offer an optional Chauffer services for either pick up/ drop off at Airport on a daily basis. This services have been commission from a private reputable and secure hire company putting our clients safety first. Where you have optional to use this facilities you will be provided with all relevant information about your chauffer and the organisation hours Top of Page  Other Important Information Brochure And Website Accuracy And Information We go to great lengths to make sure that the information in the brochure and website are accurate and are, to the best of our knowledge, correct at the time of publication. Although we feel we have presented a fair and accurate description of regions and properties, please bear in mind that many optional facilities are not under our direct control and, therefore, we must reserve the right to make changes to the information provided, either at the point of booking, on the confirmation invoice/itinerary or when changes are known to us. Prior to the start of each season our overseas team carry out comprehensive checks to highlight any changes and we will advise you of any material changes that we believe may affect the enjoyment of your holiday before your departure. If any facility advertised in the brochure or website is essential to your holiday enjoyment please advise us at the time of booking and we will endeavour to advise you of any changes known to us at that time. Top of Page  Personal health and safety Although there are currently no vaccination requirements for entry to European countries, there are requirements when travelling to Africa or Asia countries. if you have any concerns we recommend you consult your doctor prior to departure, as health facilities, hygiene and disease risks vary considerably. In addition, the Department of Health issue a free leaflet, Travellers Guide to Health, which is available from your ABTA Travel Agent, local doctor or by calling FREEPHONE 0800 555 777 If you or any member of your party is an expectant mother or suffers from any serious medical condition, you must check with your doctor about the advisability of travelling abroad and inform us prior to booking. We reserve the right to refuse a booking in these circumstances. We take the safety of our customers very seriously. Unfortunately crimes against people and property are a fact of life throughout the world and you have the same responsibility for your personal safety as you do at home. We therefore advise all clients to be extra vigilant and ensure that great care is taken of your property. In the event that you should lose any items of value while on holiday through theft or otherwise, you must report the facts immediately to the local police or other competent authority and obtain a written report. If a report is not obtained it might be difficult for you to pursue any claim through your holiday insurance. Mosquitoes, ants, cockroaches and other insects are endemic in warmer climates, particularly in Africa and the country areas. Ant powders are a good repellent but it also helps to keep crumbs to a minimum. Mosquitoes can be kept at bay by a good repellent, which can be purchased in either the UK or local chemists and supermarkets, we recommend this particularly if you are travelling to Africa/Asia. Top of Page  The Foreign and Commonwealth Advice Unit This Unit is responsible for advising all travellers from the UK of any important information regarding overseas travel and may have issued information about your holiday destination. You are advised to check this information on BBC2 (Ceefax page 470 onwards) or under the address www.fco.gov.uk on the Internet. Alternatively, you can contact the ABTA Information Department on 0901 201 5050 (calls charged at 50p/minute). Top of Page